Shipping Policies

Important Notice: Due to our scheduled stock count from January 22nd to February 6th, 2025, orders placed during this period will be processed on February 7th. We apologize for any inconvenience this may cause.

1. Delivery Times

We strive to deliver your orders promptly. Estimated shipping times are as follows:

Region	Estimated Delivery Time
United Kingdom	5 to 10 business days
United States & Europe	5 to 10 business days
Australia, Canada & New Zealand	5 to 15 business days
Central & South America	10 to 20 business days
Asia	5 to 15 business days

Please allow an additional 1 to 2 business days for order processing. Note that these are estimated times; actual delivery may vary.

2. Shipping Costs

Free Tracked Delivery: Available for orders to the United States, United Kingdom, Australia, New Zealand, Germany, and select other countries.
Nominal Shipping Fee: Applies to orders shipped to Canada, Italy, Switzerland, Norway, Sweden, Denmark, Ireland, Finland, the United Arab Emirates, and additional countries.

Due to the pandemic and inflation, delivery and insurance costs have increased for certain regions. Consequently, a delivery fee may be applied at checkout to help cover these expenses.

3. Tracking Information

Once your order is shipped, you'll receive a confirmation email with tracking details.
For orders containing multiple items, shipments may arrive in separate parcels.

4. Delivery Locations

We ship to numerous countries, including but not limited to:

United States,United Kingdom,Canada,Australia,NewZealand,France,Spain,Denmark,Finland,Greece,Ireland,Japan,Netherlands,Norway,Poland,Portugal,South Korea,Sweden,Switzerland,Hungary,Belgium,Hong Kong,Malaysia,Singapore,Bulgaria,Italy,Germany

Please note, we do not ship to the Philippines, Austria, South America, Africa, India, Costa Rica, Puerto Rico, New Caledonia, Russia, and other remote regions.

5. Import Duties & Taxes

Most orders are delivered without incurring customs fees.
If customs fees are applied, please contact us at support@kawaiitoys.com, and we'll assist in resolving the issue.
We are not responsible for delays caused by customs procedures.

6. Multiple Parcels

To ensure product safety and compliance with shipping regulations, items may be shipped in separate parcels.
This approach helps prevent delays and ensures timely delivery.

7. Failed Delivery

You'll receive shipping updates via email.
Ensure someone is available to receive the package at the scheduled delivery time.
If unavailable, please inform your local post office or arrange for a trusted individual to accept the delivery on your behalf.

8. Lost, Held, Returned, or Stolen Parcels

Report any missing parcels within 15 days of the delivery date.
We are not liable for parcels lost or stolen when delivered to shared addresses (e.g., businesses, apartments).
Ensure all shipping details are accurate to prevent delivery issues.

9. Delayed Parcels

If your parcel is delayed, contact our customer support at support@kawaiitoys.com with your order number and details.
Report any missing parcels within 15 days after 90 days from the original order date.

10. Missing Parcels

If you've received a delivery confirmation but haven't received your parcel:
- Wait a few business days, as it may have been marked delivered prematurely.
- Contact your local post office for more information.
- Check your property for any delivery notices.
If issues persist, reach out to us for further assistance.

11. Special Occasions

We cannot guarantee delivery by specific dates for special occasions.
Place orders well in advance to account for potential delays.
To initiate a return, contact us within 15 days of receiving the parcel.
Customers are responsible for return shipping costs.

12. Returned Parcels

If a parcel is returned due to incorrect address, failed delivery attempts, or

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