Yes! We proudly ship to over 200 countries, excluding South America, India, Africa, and some small islands. Please note that international shipping times may be delayed due to global logistics disruptions.

Great news! We offer FREE shipping to the United States, United Kingdom, Australia, and many other countries. We keep shipping costs low by dispatching our plushies from our Asia-based warehouses.

Once your order is confirmed, our team prepares it for shipment (this usually takes 2 to 5 business days). As soon as your parcel is handed over to our shipping partner, you’ll receive a shipping confirmation email with a tracking number.

To ensure you don’t miss any updates, please:

Mark our emails as safe.
Check your spam/junk folder if you haven’t seen an email from us.
Sometimes, we may ship items separately to avoid customs fees and keep shipping costs low. This means your order could arrive in multiple packages.

Global shipping has been facing delays due to limited flight availability, political issues, and increased demand for online shopping. This can cause parcels to take longer than usual to leave their country of origin.

Rest assured, your plushie is on its way! If you’d like us to help you locate your parcel, please email our support team at info@kawaiitoys.com.

You can view and pay in your own currency by using the currency selector at the top of the page. Once you select your currency, all prices will automatically update, and your checkout will be processed in that currency.

Kawaii Toys is a UK-based company, but to keep shipping affordable and fast for our customers worldwide, our production and shipping warehouses are located in Asia.

We ensure that every plushie is made with high-quality materials and crafted with love—so you get the softest, squishiest plushies possible!

Currently, Ecomify does not support the use of multiple payment methods for a single order. You will need to choose one payment method for the entire purchase at checkout. However, we are always looking to improve our customer experience, so stay tuned for any future updates regarding payment options.

To apply a discount or promotional code to your order, simply enter the code at checkout. There will be a field labeled "Promo Code" or "Discount Code" where you can input your code. The discount will be automatically applied to the eligible items in your order. Please note that only one promotional code can be used per order, and certain terms and conditions may apply.

If your payment is declined, please check to ensure that your card details were entered correctly and that your card has not expired. Additionally, verify that you have sufficient funds in your account and that your card issuer does not block online or international transactions. If you continue to experience issues, please contact your bank for further information, or try using a different payment method. Our customer service team is also available to assist with any payment concerns you may have.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

If you placed your order within the last 3 hours, send us an email with your order number as soon as possible at info@kawaiitoys.com. Once an order is processed, we may not be able to cancel it.

There’s no "right" size—it all depends on your preference! However, bigger plushies tend to be more satisfying to cuddle. Before purchasing, imagine how big the plushie will be in real life to ensure it's the perfect fit for you.

Since some plushies are vacuum-packed for shipping, they may appear wrinkled or lumpy when first unpacked. Don't worry—these will smooth out over time! To help:

Give the plushie a good shake and pat.
Let it sit out, and the wrinkles should ease naturally.

To keep your plushie fresh and clean, follow these steps:

Hand Washing (Recommended)

Fill a basin with lukewarm water and add a mild detergent.
Submerge the plushie and gently clean it.
Rinse thoroughly with clean water.

Machine Washing

Use a gentle cycle with cold water and a mild detergent.
Place the plushie in a mesh laundry bag for extra protection.
Add towels to the drum to prevent damage.

Drying

Air-drying is best to maintain softness.
Once damp, use a hairdryer on low heat to fluff up the fur.

Our plushies are filled with high-quality PP cotton, making them incredibly soft, squishy, and durable for long-lasting cuddles!

For more plushie care tips, visit our website KawaiiToys.com.

We value feedback from our community as this theme is based on community-driven data. If you have any suggestions, please submit them and we will do our best to develop them. However, please note that not all requests can be fulfilled as we will review and determine if they are relevant to the wider community.

Unfortunately, this is just a theme and does not include the design of the store.

To access digital downloads, customers are required to relinquish their cancellation rights prior to receiving the content. Consequently, once the content is downloaded, customers are no longer entitled to request a refund as they have already forfeited their consumer rights.We regret to inform you that we cannot issue refunds for any non-tangible irrevocable goods purchased on ecomgraduates.com . This policy applies once the order is completed and the product download link is sent. As a customer, it is your responsibility to be aware of this policy before making any purchase on our website.Please note that digital products are immediately accessible, which is why we do not offer refunds for any sales made. Therefore, all sales are considered final and nonrefundable.

We appreciate your interest in our products and services. Please note that we do not offer refunds for digital products. Before making a purchase, we encourage you to carefully review the demo to ensure it meets your requirement as there are no refunds on digital products.

Read more on our refund policy.

The reason why Premium Shopify themes tend to be more costly is because of the increased value they offer in terms of design features and flexibility. These themes typically include a wide range of advanced design elements and customization options that enable store owners to create a unique and visually appealing storefront. Additionally, they often come equipped with pre-built applications that are seamlessly integrated into the code, providing users with a range of useful functions and enhancing the overall user experience. All of these features combined contribute to the premium pricing of these themes, as they provide a superior level of quality and functionality compared to standard themes.

Ecomify has been specifically engineered to optimize the performance of your online store by enhancing its speed and responsiveness, resulting in an unparalleled user experience for your customers.