How do I properly wash my plushie?

Follow these steps to keep your plushie clean and fresh: Use the gentlest washing cycle on your machine. Wash in cold water with mild detergent. If disinfecting, use warm water or a fabric-safe laundry sanitizer like Lysol instead of bleach. Place the plushie in a laundry mesh bag or duvet cover for extra protection. Adding towels in the washer drum helps reduce impact. Air-dry for best results. If needed, use a hairdryer on low heat when it’s slightly damp to fluff up the fur.

Where do I enter my discount or coupon code?

On Mobile: Click ‘Checkout’ on the cart page. At checkout, tap ‘Order Details & Discount’ at the top of the page to enter your coupon or gift card code. On Desktop/Laptop: Click ‘Checkout’ on the cart page. On the right side of the checkout screen, you’ll see a box to enter your discount or gift card code.

FAQs – Kawaii Toys

We ship all around the world... Please provide here you own shipping information, including times, prices, options etc.

This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-5 business days. Please see International Orders for more details.

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at (012) 123 - 4567

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

Ecomify accepts a variety of payment methods to ensure a convenient shopping experience. These include major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, Apple Pay, Google Pay, and debit cards. The availability of certain payment methods may vary depending on your location. Please check at checkout for the options available to you.

Absolutely. Ecomify uses industry-standard encryption and security protocols to protect your personal and payment information. We employ SSL (Secure Sockets Layer) technology to ensure that your details are encrypted and safely transmitted to us. Additionally, we do not store your credit card information on our servers, providing an extra layer of security.

Currently, Ecomify does not support the use of multiple payment methods for a single order. You will need to choose one payment method for the entire purchase at checkout. However, we are always looking to improve our customer experience, so stay tuned for any future updates regarding payment options.

To apply a discount or promotional code to your order, simply enter the code at checkout. There will be a field labeled "Promo Code" or "Discount Code" where you can input your code. The discount will be automatically applied to the eligible items in your order. Please note that only one promotional code can be used per order, and certain terms and conditions may apply.

If your payment is declined, please check to ensure that your card details were entered correctly and that your card has not expired. Additionally, verify that you have sufficient funds in your account and that your card issuer does not block online or international transactions. If you continue to experience issues, please contact your bank for further information, or try using a different payment method. Our customer service team is also available to assist with any payment concerns you may have.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

Support & FAQs

Your satisfaction is our top priority! If you need any assistance, our friendly customer support team is here to help. Feel free to reach out via email at info@kawaiitoys.com or message us through our live chat at Kawaiitoys.com.

📅 Support Hours: Monday – Saturday
⏳ Response Time: Within 48 hours

Need to cancel an order? If your purchase was made within the last 3 hours, please email us immediately with your order number for assistance.

There’s no single “right” size—it all depends on your preference! Larger plushies are extra satisfying to cuddle, while smaller ones are easier to carry around. Before purchasing, visualize the plushie’s dimensions in real life to ensure you get the perfect size for your needs.

Our plushies are vacuum-packed for easy shipping, which may cause wrinkles and lumps when first unpacked. Don’t worry! The plushie will naturally regain its original shape over time. To speed up the process:
✔ Give it a good shake and fluff it up.
✔ Pat it down to release any trapped air.
✔ Let it sit out of the bag for a few hours, and it will soften up.

Follow these steps to keep your plushie clean and fresh:

Use the gentlest washing cycle on your machine.
Wash in cold water with mild detergent.
If disinfecting, use warm water or a fabric-safe laundry sanitizer like Lysol instead of bleach.
Place the plushie in a laundry mesh bag or duvet cover for extra protection. Adding towels in the washer drum helps reduce impact.
Air-dry for best results. If needed, use a hairdryer on low heat when it’s slightly damp to fluff up the fur.

Our plushies are made with high-quality PP cotton, ensuring they are ultra-soft, squishy, and huggable. Experience the ultimate comfort with our premium plush toys!

Having trouble completing your payment? If your credit or debit card is declining, we recommend trying the PayPal checkout option. No PayPal account is required—just use it as a payment gateway. If the issue persists, please contact your bank and reach out to us at info@kawaiitoys.com for assistance.

Yes! We ship to over 200 countries, excluding South America, India, Africa, small islands, and a few others. Please note that global shipping delays may occur due to limited flight availability.

FREE shipping is available for select countries, including the United States, United Kingdom, Australia, and more! Our plushies are shipped from Asia, allowing us to keep costs affordable for our customers.

Once your order is confirmed, our team will prepare it for shipment. As soon as your package is handed over to the shipping carrier, you’ll receive a tracking email (usually within 2 to 5 business days). Be sure to check your spam folder and mark our emails as safe to receive updates!

Note: We may ship your items separately to minimize shipping costs and avoid unnecessary customs fees.

Due to global shipping delays, parcels may take longer than usual to reach their destination. Factors like airline capacity, international restrictions, and an increase in online orders may cause temporary delays. Rest assured, your plushie is on its way!

Need help tracking your parcel? Contact us at info@kawaiitoys.com, and we’ll be happy to assist you!

Use the currency selector at the top of our website to view prices in your local currency. Once selected, you’ll also be able to checkout in your preferred currency for a seamless shopping experience!

On Mobile: Click ‘Checkout’ on the cart page. At checkout, tap ‘Order Details & Discount’ at the top of the page to enter your coupon or gift card code.
On Desktop/Laptop: Click ‘Checkout’ on the cart page. On the right side of the checkout screen, you’ll see a box to enter your discount or gift card code.

Kawaii Toys is a UK-based company, but to provide affordable worldwide shipping for our super-soft plushies, we manufacture and dispatch them from Asia. Every plushie is crafted with the highest quality materials, ensuring ultimate softness and comfort!